Q: Who can play with KenoGo?
You must be 18 years or older and a resident of Australia. We use age verification at registration in compliance with the Interactive Gambling Act 2001.
Q: How do I register?
Click "Register" on our homepage, provide identity details (name, address, date of birth), verify your email and phone, then upload a government-issued ID for age verification.
Q: Can I have more than one account?
No. One account per person, in line with Australian regulator requirements. Sharing accounts is prohibited.
Q: How do I claim a prize?
Prizes under $1,000 are credited to your account automatically. Larger prizes require ID verification and are paid via direct deposit within 14 business days.
Q: How are jackpots paid?
Lottery jackpots over $1M are paid via direct deposit within 14 business days. Our customer team contacts large prize winners within 24 hours.
Q: Are winnings taxed?
Lottery prizes in Australia are tax-free. However, interest earned on prize money is taxable. We recommend you consult a financial advisor for advice on large prizes.
Q: Can I set deposit limits?
Yes. All players can set daily, weekly, or monthly limits at any time. Limit reductions apply immediately; increases have a 7-day cooling-off period.
Q: How do I self-exclude?
You can self-exclude through your account settings (24 hours, 7 days, 6 months, permanent), or register with BetStop at betstop.gov.au to exclude across all licensed Australian operators.
Q: Where can I get help?
Free 24/7 support: gamblinghelponline.org.au or call 1800 858 858. Lifeline: 13 11 14.
Q: Is my payment information safe?
All transactions are 256-bit SSL encrypted. We are PCI DSS compliant and do not store full card details on our servers.
Q: How do you protect my personal data?
We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles. See our Privacy Policy for full details.
Q: I'm having trouble logging in.
Use the "Forgot password" link on the login page. If issues persist, contact support@auvicluckydraw.com.
Q: Can I play on mobile?
Yes. Our website is fully optimised for mobile browsers. Native iOS and Android apps are available via the App Store and Google Play.
Still have questions? Contact us at support@auvicluckydraw.com or call 1300 536 646.